As Assistant Front Desk Manager, you will support the Front Office Manager in the operational and organisational management of the front office. You will take responsibility for day-to-day operations, make informed decisions and work with the team to ensure consistent implementation of Swiss么tel and Accor standards. This role is aimed at front office professionals who take on operational responsibility, make decisions and act confidently even in challenging situations.
- Active management of operational business, including guest services, upselling and professional complaint and feedback management
- Joint responsibility for the management, training and performance development of the front office team
- Ensuring a structured flow of information within the team and to relevant interfaces
- Joint responsibility for administrative and finance-related processes (cash management, accounting, credit policy)
- Regular quality controls and assignments as manager on duty