Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive salary, starting from $76,500.00 per annum
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.
What you will be doing:
Reporting to the Assistant Director Spa, responsibilities and essential job functions include but are not limited to the following:
- Oversee the daily operations of the Spas teams, ensuring all services meet brand and Forbes standards.
- Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to delivery a consistently elevated luxury wellness experience
- With a strong front-of-house focus, directly oversee the Spa Attendants (Facilities) and Spa Supervisors
- Support recruitment, onboarding, training, and ongoing skill development for spa teams.
- Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
- Support onboarding, training, and continued development of spa colleagues
- Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces
- Actively manage guest feedback and service recovery to drive satisfaction and loyalty
- Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
- Contribute to menu updates, seasonal offerings, and wellness programming
- Maintain strong knowledge of competitors—products, pricing, promotions, and service techniques
- Assist in the development and implementation of the monthly spa revenue management plan
- Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
- Maintain operational, cleanliness, and presentation standards across treatment rooms, spa facilities, fitness, thermal, pool & retail areas, and back-of-house spaces
- Serve as a liaison between spa teams, leadership, and cross-functional departments
- Participate in leadership meetings and contribute to resort wellness initiatives
- Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies
- Other duties as assigned