We are seeking an experienced and service-driven Front Office Manager to lead our Front Office operations. This role is responsible for ensuring exceptional guest experiences from arrival to departure, maintaining the highest standards of service, and leading a high-performing team in delivering personalized hospitality. The ideal candidate is a strong leader with a passion for luxury service, operational excellence, and team development.
What you will be doing:
- Oversee daily Front Office operations including Reception, Concierge, Guest Relations, Fairmont Gold Lounge, and Royal Service.
- Maintain high guest satisfaction scores and proactively manage guest feedback and service recovery.
- Lead, train, and develop the Front Office team to deliver consistent luxury service
- Monitor room inventory, occupancy, and revenue performance in collaboration with Revenue and Reservations teams.
- Prepare departmental budgets, forecasts, and performance reports.
- Drive upselling initiatives and maximize room revenue opportunities.
- Foster a positive and motivating work environment aligned with the hotel鈥檚 culture and values.