Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
Analyze and submit month-end reports and identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons. Try to remember individual patronās names and their preferences to extend a personalized service
Handle guestsā complaints and comments tactfully and efficiently
Interview, select and recruit outlet employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team membersā appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Responsible and accountable for outletās profitability and revenue generation