Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards.
- Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.
- Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
- Assist guests with any plans or arrangements they require
- Assist guests regarding hotel facilities in an informative and helpful way
- Support Guest Experience department in managing online responses to reviews from all sources
- Contributes to the preparation of the Daily Report
- Attends regularly scheduled Front of the House staff meetings
- Ability to work in a fast-paced, busy, and sometimes stressful environment while dealing effectively with guests, management, team members, and outside contacts
- Perform a variety of Concierge, Loyalty, & Guest Experience tasks
- Ability to work under pressure and meet deadlines is of high importance
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Maintains the Code of Ethics while behaving in a professional and kind manner at all times while representing Fairmont Austin, the Concierge Department and the profession of the Concierge.
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee