Duties and Responsibilities:
- Primary liaison between guests and Accor Sofitel
- Participate in New Hire Orientation
- Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera
- Communicate with Sales and Marketing team any arriving, in house, or departed guests that might be of interest of the brand or potential frequent clients
- Prepare VIP reports and distribute to the executive Office
- Assign VIP rooms and communicate with all departments
- Participate in daily staff line ups
- Possess the ability to assist staff in all FO job responsibilities – including break coverage and MOD Duties.
- Responsible to encourage open communication channels amongst all the Sofitel New York Rooms division
- Coordinates on the day bookings with Reservations. Rooms Controlling – able to block rooms in advance for VIPs, Groups and specific allocations, adding necessary alerts, balancing the house count, with highlighting potential upselling opportunities.
- Prepare requests for VIP amenities and ensure communication within all departments for proper delivery, proper placing and look, tracking, and retrieval
- Assist merging profiles
- Consistently communicate with peers with all other properties to share information, initiatives and information about our guests.
- Review and maintain all email communication to our guests.
- Welcome and greet guests, provide property tours, share the knowledge of our brand
- Assist to maintain the proper Vibe in all public areas, including lighting, music, etc
- Attend morning meetings
- Address guest's complaints and become guests' ally
- Walking public areas being the Sofitel Ambassador and ensuring guests are having a great experience
- Execute, maintain, train, and inspect that Sofitel Standards are followed within the Front Office
- Conduct room inspections for VIP arrivals
- Other duties as requested by Director of Guest Relations and Director of Front Office
Shared Managerial Responsibilities:
- Cover FOM shifts when needed
- Develop and maintain operational standards for all areas of the Front Office = Front Desk, Bell, Reservations
- Support and promote all hotel and company programs, policies and procedures
- Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation
- Build morale and spirit in conjunction with our cultural aspect
- Respond properly in any emergency or safety situation involving the hotel and its guests
- Actively participate in and attend meetings as requested
- Handle projects as assigned to their completion. Must be proactive & take initiative
- Review and obtain feedback from the employees
- Perform other duties as required
The annual salary for this position is $70,000 - $75,000.