What you will be doing:
The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department.
Requires 2 years upscale hotel housekeeping management experience required.
- Must be hospitality-oriented, able to work well in stressful and high-pressure situations.
- Must be a team player and enjoy working on and with teams of people.
- Ability to acquire and maintain relationships e.g., team members and guests.
- Excellent work ethic, interpersonal and organizational skills.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
- Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands.
- Excellent verbal and written English skills.
- Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. HotSoS, Opera or other.
- Must be able to work evenings, weekends and holidays.
- Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
- Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
- Supervise the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
- Train, recommend performance evaluations, resolve issues, provide open communication and recommend discipline and/or termination when appropriate.
- Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Respond to guest questions. Provide guest assistance, direction and information as requested.
- Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping