Housekeeping Supervisor

What we offer

Belong in a place where you can be yourself and love what you do. You will join an energetic team where every contribution matters and your creative ideas will elevate our guest experience. 

We are seeking a hands-on, detail-obsessed and guest-focused Housekeeping Supervisor to lead our team and elevate cleanliness standards across the property. This role is critical in driving exceptional room presentation, improving guest cleanliness scores, and creating an environment where precision, pride and accountability are part of the daily culture.

Key Responsibilities: 

• Lead and supervise the housekeeping team on shift to ensure rooms and public areas meet brand and quality standards.
• Conduct detailed room inspections to maintain exceptional presentation and improve guest cleanliness scores.
• Coordinate with Front Office and Maintenance to ensure rooms are ready on time and guest expectations are exceeded.
• Respond promptly to guest requests, special requirements, and VIP preparations.
• Support roster management to ensure effective staffing levels aligned with occupancy and business needs.
• Train, coach and develop team members to uphold service excellence and a strong attention to detail.
• Monitor linen usage, inventory levels and cleaning supplies to ensure efficient and cost-effective operations.
• Drive a culture of accountability, consistency and high standards across the housekeeping team.
• Oversee lost property procedures and guest laundry handling with care and professionalism.
• Lead by example in delivering friendly, professional service that reflects our Heartist culture.

This role requires a supportive leader with strong attention to detail, a practical approach to daily operations, and a genuine passion for maintaining high cleanliness standards. You will enjoy working alongside your team, leading by example, and taking pride in creating a welcoming and well-presented environment for our guests.

If you’re ready to step into a leadership role and make a positive impact within a collaborative team, we’d love to hear from you.