To assist in the daily operations of the hotel's IT systems by providing technical support, maintaining hardware and software infrastructure, and ensuring the smooth functioning of all IT services. Crucially, this role includes providing high-quality, timely Audio/Visual (AV) technical support for all meeting rooms, events, and banquets to ensure a seamless 5-star guest experience.
Event & AV Support
- AV Setup & Operation: Set up, install, and operate AV equipment including projectors, LED screens, sound systems, microphones, and conferencing gear for all meetings and events as specified in the BEO (Banquet Event Order).
- Sound Engineering: Competent in setting up and operating professional Sound Mixer Consoles for small-to-medium events, ensuring optimal audio quality and promptly troubleshooting feedback or interference issues.
- Technical Standby: Be on standby and monitor major events to ensure all AV equipment functions flawlessly, resolving any issues immediately to prevent program interruptions.
System Operations & Support
- Provide first-level technical support to hotel staff for hardware, software, and network issues.
- Monitor the performance of key systems (PMS, POS, Internet, Wi-Fi, Door Lock, etc.) and report any abnormalities.
- Set up and maintain IT equipment: PCs, printers, telephones, network devices, and user accounts.
Maintenance & Troubleshooting
- Perform daily system checks and backups as scheduled.
- Troubleshoot and resolve hardware/software/network issues in a timely manner.
- Coordinate with vendors for support or maintenance as needed.
IT Administration
- Maintain inventory of IT equipment and software licenses.
- Assist in implementing IT policies and ensuring user compliance.
- Support IT Manager in deploying new systems, upgrades, or relocations.
- Coordinate with external vendors during installations and servicing
Projects & Coordination
- Support IT Manager in deploying new systems, upgrades, or relocations.
- Coordinate with external vendors during installations and servicing.
- Participate in training sessions and assist end users with basic system operations.