We are seeking an accomplished Executive Assistant Manager to join our Executive team. This role oversees all operational departments including Food & Beverage, Kitchen and Rooms Division, ensuring seamless coordination, elevated service standards, and exceptional guest experiences throughout the hotel.
While this is a whole of hotel leadership role, a strong background in luxury Food & Beverage is essential. Our culinary and dining experiences are central to our identity, and this role plays a key part in shaping and refining that offering within a broader operational framework.
Reporting to the General Manager, you will provide visible, confident leadership and ensure that every department consistently reflects the sophistication and refinement expected of a luxury MGallery property.
What you will be doing...
- Provide strategic and hands on leadership across all operational departments including Food & Beverage, Kitchen and Rooms Division
- Partner closely with Food & Beverage and Culinary leaders to maintain exceptional dining standards and guest satisfaction
- Ensure seamless alignment between Restaurant, Bar, Events, Kitchen, Front Office, Concierge and Housekeeping teams
- Elevate the luxury guest journey across all touchpoints, delivering personalised and anticipatory service
- Maintain a strong presence in public areas, welcoming VIP guests and leading service recovery with professionalism and care
- Drive operational excellence through regular reviews, quality control, and attention to detail
- Lead, mentor, and develop departmental heads to build capability and consistency
- Support financial performance through sound oversight of productivity, labour management, and operational efficiency
- Collaborate with Sales, Revenue, and Finance to ensure operational strategy aligns with the hotel鈥檚 positioning and objectives