Creates plan that assists guest (group/individual) with both Fitness and Aerobics program.
Ensure all dealings with guests at the Fitness areas to meet or exceed the resort operating standards.
Ensure all vicinity areas are kept clean and well maintained at all times.
Ensure the guest experience is relaxing and in accordance with the resort standards.
Ensure the health and safety of guests and employees are paramount at all times.
Ensure consistent guest experience development to ensure that innovation and uniqueness is maintained.
Ensure proper inventories of all operating equipment are conducted in line with audit standards in order to effectively manage operational cost.
Ensure that department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
Ensure that the department follows safety and maintain confidentiality for all guests and colleagues at all times.
Ensure all Fitness / Gym equipment is maintained in good working condition at all times.
Ensure that all stock and cash items (if any.) are kept safely under lock and key.
Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
Able to achieve high performance and operational standards.
Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the department operations.
Able to handle any guest complaints or special requirements.
Able to promote and sell all programs (classes, activities, retail sale & service) to groups, conference, guests walk-in etc.
Able to upsell and cross sell all programs.
Able to implement and monitor up-selling strategies to maximise operational revenue.
Able to analyse and interpret the needs of guest and offer appropriate options, solutions and resolutions.
Be the single point of contact for VIP and VVIP guests and co-ordinate their activity experience.
Responsible for checking and overseeing all guest settlements etc.
Assists the department training plan and conduct hands-on training for the new recruitment.
Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all equipment.
Regularly monitor all equipment for the proper functioning in department area to ensure maximum guest satisfaction.
Assists to Train employees in accordance with hotels or resort sop and guidelines.
Manage inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
Gather information and remain fully informed of local and international trends in activity operations.
Perform a regular inventory of par levels for retail (if any) and operational stocks.
Raise store requisitions of all retail (if any) and operational items as and when required.
Report on duty punctually
Ensure the cleanliness and hygiene in work areas
Deliver the best service and experience to our guests.

Zumba Instructor

Job Description

About AccorHotel

Similar Jobs

Director, Event Operations (Banquets) - 12 month contract

Spa Esthetician

Care Assistant

Supportive Housing Case Manager / Up to $1000 Retention Bonus

Zumba Instructor

Job Description

About AccorHotel

Similar Jobs

Director, Event Operations (Banquets) - 12 month contract

Spa Esthetician

Care Assistant

Supportive Housing Case Manager / ** Up to $1000 Retention Bonus **

Supportive Housing Case Manager / Up to $1000 Retention Bonus