Floor Porter

RESPONSIBILITIES

Operation

• To act as a team player, providing effective day to day communication with colleagues andguests
• To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times
• To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations
• To ensure all storage areas within department are maintained to a consistent high standard
• To drive innovation, identify and resolve issues to improve housekeeping standards
• To anticipate guest needs to exceed expectations and effectively manage difficult service situations
• To adopt a “one team” approach with Floor Housekeepers and Room Attendants
• To carry out room moves, furniture arrangements and set ups as requested
• To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated
• To take ownership of the master key, dect phone and device, following the sign in/out procedure
• To ensure that House Porter equipment is safe to use, operated  and stored correctly
• To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion
• To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper
• To assist in implementation and monitoring of PPM of bedrooms and public areas
• To assist with interviewing, hiring, induction & succession planning of House Porter team
• To be flexible in your working hours in line with business requirements
• To follow the lost property procedure
• To work closely with the Head Linen Porter to meet business requirements and create and efficient workforce
• To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure
• To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards
• To carry out regular floor walks of public areas
• Additional responsibilities in absence of line manager or senior employee.
• To be flexible in your working hours, in-line with business requirements and evening shifts
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

• To be well groomed and wearing a clean uniform at all times
• To ensure correct dress code & grooming of team members
• To observe and train the House Porter team on DND policy when delivering guest work to rooms
• To ensure that the House Porter team follow closed door policy at all times
• To accept and distribute incoming deliveries according to SOP
• To respond to guest requests in a timely manner according to LQA standards and The Raffles standards
• To respect guest privacy by being quiet and respectful in the corridors and the service space
• To monitor and evaluate the House Porter team performance through regular reviews
• To use the chemicals according to the training  / COSSH
• To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service