Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
Key Responsibilities:
- Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
- Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests.
- Collaborate with other departments to maintain seamless communication for flawless guest experiences.
- Answer calls and respond to emails efficiently and professionally.
- Process payments and maintain meticulous records of all financial transactions.
- Ensure the front desk and lobby areas are always well presented and welcoming.
- Handle guest information with the utmost care and maintain strict confidentiality standards.
- Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour.