Cluster reservation Agent Midscale Accor Hotels Luxembourg - Internship 6 months - Novotel Luxembourg Kirchberg

What Will You Be Doing

• Assist in processing individual and group reservations by email and telephone for a cluster of four midscale hotels
• Support the reservations team with data entry and updates in systems such as Opera and ResaWeb
• Answer guest inquiries in a professional and courteous manner (room availability, basic bookings, directions, special requests)
• Help ensure reservation details are correctly communicated to Front Office and hotel teams
• Collaborate with Front Office, Sales, and Revenue Management to understand hotel operations and strategies
• Learn how reservations contribute to revenue optimization and guest satisfaction
• Share observations and guest feedback with the team to support continuous service improvement

What You Will Gain

• Hands-on experience in a centralized reservations department
• Exposure to hotel systems, procedures, and interdepartmental coordination
• Development of professional communication and customer service skills
• A strong understanding of how reservations support hotel performance and guest experience