The Housekeeping Office Coordinator works to ensure that all day-to-day administrative duties are completed in a timely manner. The Office Coordinator supports the colleagues by overseeing all operational assignments, to ensure that they are accurately dispatched.
What you will be doing:
Operation
- Responsible for administrative duties.
- Maintain production records and incentive pay.
- Operate and oversee all opening procedures.
- Create and maintain inventories of all guest supplies and chemical supplies. Complete all purchase orders for the department.
- Assist supervisors with room inspections and walking room statuses.
- Receive, record and transmit guest requests accurately
- Prepare and distribute various departmental reports
- Input accurate room status into system daily and investigate discrepancies
- Maintain key, radio, control and monitor lost properties
- Maintain work area in a proper state of cleanliness
- Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Leaders
- Be familiar with Housekeeping positions and team members’ job functions
- Maintain good relations with team members and other interfacing departments
- Ensures smooth handover of daily activities to the next shift
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Other Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships