As Assistant Staff Housing Manager, you are the operational lead behind our colleague housing experience. You ensure our employee community has safe, well-maintained, and comfortable homes, and that every colleague feels welcomed, supported, and treated with fairness and respect from the moment they arrive.
This is a highly visible, hands-on role responsible for staff housing check-ins, move-outs, room assignments, orientations, inspections, and resident support. You serve as a primary point of contact for colleagues living in staff accommodation, balancing structure and policy with empathy and professionalism.
You will oversee room allocations, manage roommate placements, facilitate housing orientations, and address resident concerns, including mediating and resolving roommate conflicts in a fair and timely manner. You champion company policies while maintaining a people-first, community-focused approach.
The pace is fast and people-centered. Success in this role requires strong communication, consistent follow-through, and the ability to make sound decisions within established guidelines. You lead a small team, ensuring work is completed accurately, respectfully, and on time, while maintaining positive, professional relationships throughout the housing community.
Key Responsibilities
Resident Experience, Move-Ins & Housing Administration
- Coordinate and conduct staff housing check-ins and move-outs, ensuring a smooth, welcoming, and organized process.
- Deliver housing orientations for new colleagues, clearly communicating community standards, expectations, and policies.
- Oversee and manage room assignments, roommate placements, and housing transfers with fairness, consistency, and operational awareness.
- Maintain accurate housing records, agreements, and documentation.
- Serve as a primary point of contact for resident questions, concerns, and requests.
- Proactively address and professionally mediate roommate conflicts or community disputes, ensuring timely and respectful resolution.
- Uphold all housing policies, procedures, and service standards consistently and confidently.
Safety, Compliance & Reporting
- Ensure housing facilities meet safety, cleanliness, and compliance standards at all times.
- Conduct regular inspections and walkthroughs of housing units and common areas.
- Maintain safe working conditions for residents and team members.
- Follow all Rimrock safety, sanitation, and vehicle-handling policies.
- Operate hotel vehicles responsibly in accordance with established guidelines.
Maintenance Coordination & Operational Oversight
- Review, prioritize, assign, and follow up on maintenance requests to ensure timely completion and minimal disruption to residents.
- Coordinate with contractors or internal teams when additional support is required.
- Respond promptly to urgent housing concerns including heat loss, water leaks, power outages, or safety-related issues.
- Oversee preventative maintenance scheduling to ensure housing facilities remain in excellent condition.