Garner Hotel Lincoln is newly rebranded - 91 bedroom hotel.
The Hotel Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. You are the ambassador of the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximised operations and guest satisfaction. Reporting to the Cluster General Manager.
Responsible for managing the hotel team and overall hotel targets to deliver excellent guest experience. You are required to manage between profitability and guest satisfaction measures.
Duties include/Key areas of responsibilities:
- Oversee the operations functions of the hotel.
- Hold regular team meetings.
- Ensure full compliance to hotel operating controls, policies, procedures and service standards.
- Handling complaints, and oversee the service recovery procedures.
- Supporting the preparation, presentation and subsequent achievement of the hotel’s operation budget, marketing & sales plan.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotels business reports on a daily basis.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximising room yield whilst liaising with the Director of Revenue and hotels revenue through innovative sales practices and yield management programmes.
- Prepare weekly financial reporting for the Group Operations Manager.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
- Act as a final decision maker in recruiting key staff.
- Coordination with HOD’s for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the team to ensure career progression and development.
- Provide effective leadership to hotel team members.
- Lead all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Responsible for legalisation, Health & Safety Act, Fire regulations and other legal requirements.
- Complete all required health and safety/fire checks on time and be aware of and comply with safe working practices as laid down under the Health & Safety Act.
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- To action any other reasonable requests made by management.
This job description is intended to illustrate the main duties and areas of responsibility for the position of Hotel Manager and is not intended to be exhaustive and is subject to change in accordance with business requirements and may be viewed and updated as necessary.