Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests.
Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences.
Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies.
Offer personalised services for VIP guests and special events, ensuring every detail is handled with care.
Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in.
Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays.
Monitor inventory and room availability to maximise hotel occupancy and revenue.
Resolve guest issues or booking discrepancies in a professional and courteous manner.
Keep up to date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.