Full Time Evening Waiter

Overview of duties

• Behaves and acts in an exemplary fashion, embodying the brand mind-set

• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)

• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

Main responsibilities :

Customer relations

• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production

• Completes the following tasks:
  - prepares the point of sale and preparation areas
  - welcomes guests and provides waiter service
  - cleans and tidies the restaurant and preparation areas after closing

• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition

• Complete regular floor checks and clear dirty trays from all levels

• Take & process all guest orders over the deck phone

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)

Commercial / Sales

• Is attentive to and respects guests' needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers

Management and administration

• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Reporting line

Reports to Food & Beverage Services Manager