Marketing and Communications Coordinator

Your purpose will be to support the Marketing and Communications team at the hotel. The department spearheads the image, reputation, and commercial levers that all work together to make this one of the world’s most successful new hotel openings.  The department works alongside sales, events, rooms division, wellbeing and spa, F&B, Raffles brand, ecommerce, third parties on site and external brand partners to ensure all opportunities to build reputation and sales are maximised.

All this ensures that the hotel is positioned as one of the leading hotels in the world and direct room night bookings are funnelled to Raffles.com. Additionally, we act as revenue drivers for F&B outlets, events, Pillar Wellbeing memberships and Guerlain Spa bookings. 

Working with the Director of Communications, Snr Marketing Manager and Digital Marketing Manager you will support the development of campaigns that excite, engage, inform, and ultimately drive business to one of London’s most iconic hotels.

You will be the creative hub of the department and help coordinate photoshoots, press site visits and bookings, partnership marketing activities, flyer and digital brochure (Adobe) design, research, reporting, and analysis of all activities to confirm ROI. 

You will also assist in generating collateral, maintaining brand standards and assist with content creation, newsletters, and flyers.

Scope of Position

You will be accountable for:

• Overseeing the planning and booking of media experiences for journalists and influencers, including but not limited to hotel stays, dining, bar visits, spa experiences and site visits
• Championing and maintaining brand standards with hotel communications including signage, menus and flyers
• Assisting in coordinating professional video and photography shoots (examples include influencer, media and fashion shoots)
• Updating content on brand.com, Accor image library and partner websites in collaboration with the Digital Marketing Manager
• Manage the Raffles London image library
• Updating content on our in-house tablets (Digivalet)
• Coordinate partnership marketing activities in collaboration with the Snr Marketing Manager
• Supporting the marketing department with administrative tasks such as creating purchase orders (PO), invoicing and raising complimentary forms in internal finance systems

• Assisting in creating brochures, flyers and other digital collateral using Adobe Creative Suite
• Updating hotel collateral as per guidance from Raffles HQ
• Generating social media content ideas to highlight services and products across the hotel. You will also have the opportunity to develop skills in creating and editing content in collaboration with the Digital Marketing Manager
• Preparing marketing reports as requested
• Ensure all files are storied where necessary and correctly on SharePoint