JOB OVERVIEW
Under the general guidance of the Outlet General Manager, the Server Assistant is responsible for supporting Head Servers and Servers by keeping the dining area clean , stocked and running smoothly, so guests .
YOUR KEY RESPONSIBILITIES
- Clear and reset tables by removing used plates, glassware, and utensils, then wiping and re‑setting with clean tableware and condiments.
- Run food and beverages from the kitchen or bar to guests’ tables, ensuring items go to the correct guests.
- Refill water and other non-alcoholic beverages and assist with bread or complimentary items as directed by the server.
- Guest support
- Greet guests warmly when appropriate and respond to simple requests, such as extra napkins, cutlery, or condiments.
- Alert the server or a supervisor promptly if guests express complaints or special concerns.
- Station and cleanliness duties
- Keep server stations stocked with plates, glassware, cutlery, napkins, and other service items to support fast, efficient service.
- Assist with general cleaning tasks such as polishing glassware and silverware, removing trash, and following opening/closing side work checklists.
Skills and requirements
- Ability to work in a fast-paced environment, carry multiple items, and stay organized during busy service.
- Good communication and teamwork skills, with a professional, guest-focused attitude
- Monitor guest satisfaction, respond to requests, and handle basic complaints or issues professionally.
- Maintain cleanliness and organization of service areas, including clearing dishes, wiping/disinfecting tables.
- Set up, restock, and break down service stations, including napkins, menus, condiments, and service supplies.
- Strong customer service and communication skills with a friendly and professional demeanor.
- Ability to multitask in a fast-paced outdoor environment and work well in a team.
- Physically able to carry trays, walk on sand and wet surfaces, and lift around 20–25 lbs as needed.
Requires flexible availability including weekends, holidays, and peak seasons or resort high periods.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.