The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high-quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
What you'll do...
- Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent.
- Bring each venue to life through thoughtful action plans and hands鈥憃n support, empowering outlet leaders to consistently exceed commercial targets.
- Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience.
- Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations.
- Champion Hyde鈥檚 unique identity by establishing and upholding brand鈥憇pecific SOPs that set the standard for excellence across all venues.
- Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly.
- Foster lasting loyalty by implementing thoughtful repeat鈥慻uest recognition initiatives that celebrate and strengthen our community of regulars.
- Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business.
- Position Hyde鈥檚 venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers.
- Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting.
- Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues.
- Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications.
- Maintain a forward鈥憈hinking vision aligned with broader brand aspirations, including high鈥憄rofile industry accolades and local recognition.
- Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive.
- Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned.
- Partner effectively with fellow managers to ensure transparent communication and alignment across departments.
- Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum.
- Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships.
- Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights.
- Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets.
- Deliver required reporting with clarity and timeliness, supporting informed decision鈥憁aking across the business.
- Lead regular departmental meetings that energize, inform, and align the team around shared goals.
- Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards.
- Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest鈥慸riven.
- Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business.
- Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise.
- Hire, develop, and grow a high鈥憄erforming team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies.