Regional Account Director, West Coast USA – Fairmont Vancouver Hotels
The Regional Account Director, West Coast USA, will strategically oversee this key group segment to identify and book meeting and incentive business for Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront. The Regional Account Director is an expert in their market, has strong and longstanding business relationships with influencers and decision makers both with direct clients as well as with third party planners.
What is in it for you:
Cosmopolitan by nature - With the most luxurious accommodation, extraordinary cuisine, inviting ocean views, cultural celebrations and West Coast recreation, Fairmont’s hotels in the Pacific Northwest are simply unrivalled. Be an ambassador for the brand, where your sales skills, strong interpersonal skills and strategic vision will drive solid operating results and memorable guest experiences.
- An inclusive, empowering, and positive company culture where people are at the heart of everything we do
- Competitive pay, starting at $95,000, with annual compensation reviews based on market, performance, and capabilities
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
- Travel reimbursement program for a TransLink monthly pass
- Complimentary meals during your shift through our Colleague Dining Program
- Complimentary dry-cleaning of business attire
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
- Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
- Learning programs through our Academies designed to sharpen your skills
- Opportunities to make a difference through our Corporate Social Responsibility activities
- The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
- The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
What you will be doing:
Reporting to the Area Director, Group Sales, the role is based at the Fairmont Hotel Vancouver. The candidate will have multiple years of sales experience, be extremely well connected, up to speed with all new trends and has a proven record of accomplishment in the following areas:
- Achieve and exceed assigned sales goals
- Converting business opportunities into definitive bookings
- Increasing business opportunities through pro-active business development
- Implementing and executing on strategic sales plans
- Conduct routine & timely calls on assigned accounts
- Organize and lead client events, sites & business development trips
- Participate in training, industry trade shows and sales trips
- Collect market and competitive intelligence to maximize group sales opportunities
- Build relationships with all relevant stakeholders: Accor Global Sales Office(s), Industry Partners, Meetings Industry, DMC’s, Attractions and Offsite Venues
- Partner with sister hotels to optimize Accor exposure and build business
- Utilize Opera Sales System to track, solicit, book and follow up on accounts
- Quote and negotiate rates within established parameters
- Upon closing, coordinate and follow up with event services and/or other hotel departments to ensure delivery of hotel's promised services
- Jointly supervise the training and development of assigned Sales Coordinator
- Support group sales team and handle special projects as assigned
- Participate in departmental / self-guided training and development
- Prepare weekly, monthly, quarterly and annual reports, as required
- Communicate and represent customers and booked events at each hotel. Communicating/hosting sites, attending Leadership meetings, Resume & Pre-con Meetings, and ensuring strong sales presence while customers are onsite
- Promote ALL Meeting Planner program Follow departmental policies and procedures, and all safety policies
- Consistently offer professional, friendly and engaging service to both internal and external customers
- Support the goals, objectives and philosophies of Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront
- Embody the values of AccorHotels: Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust & Respect
- Follow departmental policies and procedures, and all safety policies
- Perform other duties as assigned