Key Responsibilities
Operational Support
Deliver linens, towels, guest amenities, and housekeeping supplies to room attendants and housekeeping stations throughout the property.
Replenish supply closets and housekeeping carts according to departmental standards.
Transport dirty linens, trash, and recycling from floors to designated collection areas.
Ensure housekeeping pantries, storage rooms, and service corridors remain clean, organized, and fully stocked.
Guest Service
Respond promptly and professionally to guest requests such as additional towels, linens, pillows, blankets, or amenities.
Maintain a courteous and professional demeanor when interacting with guests.
Ensure all guest deliveries are completed quickly and in accordance with luxury service standards.
Coordination & Communication
Communicate effectively with room attendants, supervisors, and laundry staff regarding supply needs and room readiness.
Report maintenance issues, safety hazards, or missing items found during rounds to the appropriate department.
Assist with special projects or deep-clean operations when requested by housekeeping leadership.
Inventory & Organization
Assist with receiving, organizing, and distributing housekeeping inventory including linens, guest amenities, and cleaning supplies.
Monitor stock levels in supply closets and report shortages to supervisors.
Maintain proper storage practices and follow hotel procedures for inventory control.