What you will be doing: Reporting to the Director, Wellness, Retail, & Club 1927, responsibilities and essential job functions include but are not limited to the following:
- Provide a variety of professional massage treatments including Swedish, Deep Tissue, Aromatherapy, and more
- Conduct consultations to assess individual needs, preferences, and any health considerations prior to treatments
- Deliver personalized, high-quality massage services that align with Fairmont policies and procedures
- Ensure guests feel welcomed, comfortable, and relaxed throughout the spa experience
- Perform massage and body treatments safely and effectively according to protocols and standards
- Adjust pressure, techniques, and treatments based on guest preferences and feedback
- Monitor guest comfort and respond promptly to any concerns during treatments
- Prepare treatment rooms before and after each service according to spa cleanliness and presentation standards
- Maintain cleanliness, sanitation, and organization of treatment rooms, equipment, and linens
- Ensure proper use and care of spa products, oils, tools, and supplies
- Recommend appropriate spa services and retail products to enhance guest wellness and treatment results
- Educate guests on aftercare and wellness practices to extend the benefits of treatments
- Maintain accurate service records and communicate guest preferences when appropriate
- Work collaboratively with spa therapists, attendants, and spa reception to ensure smooth daily operation
- Participate in ongoing training sessions, team meetings, and professional development activities
- Contribute to a positive, professional, and relaxing spa environment
- Maintain guest confidentiality and demonstrate professionalism at all times
- Follow all health, safety, and sanitation regulations and spa policies
- Other duties as assigned