Duties & Responsibilities
- Technical Support: Provide frontline troubleshooting for PCs and servers, resolving IT issues for end users effectively.
- Configuration Management: Modify configurations, utilities, and software default settings to optimize performance.
- Server Administration: Support and administer Windows Servers, ensuring they operate efficiently.
- Database Management: Backup and optimize databases to maintain data integrity and performance.
- System Health Checks: Perform regular health checks and capacity studies to ensure optimal performance of servers and networks.
- Guest Support: Troubleshoot IT-related issues for in-house guests, providing timely assistance.
- Workstation Setup: Install, test, and configure new workstations, peripheral equipment, and software. Assist with PC setup and IT access for onboarding new users.
- Safety Awareness: Be knowledgeable about hotel fire and life safety/emergency procedures.
- Meeting Participation: Attend all briefings, meetings, and training sessions as assigned by management.
- Professional Standards: Maintain a high standard of personal appearance and hygiene at all times.
- Additional Duties: Perform other reasonable duties as assigned by hotel management.