🌟 THE MISSION
You are the heartbeat of Mama’s residences 🏡💖 — the one who makes every stay seamless, stylish, and unforgettable ✨🎉
As our Residences Director, you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving 💫🌈. You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine ⚡🏢.
You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere 🎶🔥.
Here’s what you’ll be responsible for:
Homeowner Journey Maestro 🗝️💖
Lead and orchestrate the complete homeowner journey — from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable. 🌟
Legendary Service Champion 🏆💫
Set and maintain Mama-level service standards through operational procedures that create “the grandest of feelings”. Every interaction, every detail — perfect. 👌✨
Trusted Advisor & Relationship Builder 🤝💬
Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful. 🌈
Operations & Excellence Commander 🛠️🛡️
Oversee property operations — maintenance, security, concierge, housekeeping, and amenities — ensuring pristine spaces where residents thrive and feel cared for. 💎🏢
Collaboration & Integration Ninja 🔗⚡
Work across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver seamless, integrated experiences. 🧩🎉
Financial & Resource Strategist 💰📊
Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction. 💼✨
Team Leader & Culture Builder 👥🌟
Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service. 💖💪
Governance & HOA Partner 📝🏘️
Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony. 🤝🌿
Safety & Security Guardian 🛡️🚨
Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment. 😌💫
Continuous Improvement Driver 🔄📈
Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge. 🌟💡
Community & Lifestyle Ambassador 🌍🎉
Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections. 🥂🏡
Hotel Integration Champion 🎶💖
Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints. 🌈✨