π THE MISSION
You are the heartbeat of Mamaβs residences π‘π β the one who makes every stay seamless, stylish, and unforgettable β¨π
As our Residences Director, you donβt just manage apartments β you create homes, communities, and experiences that leave residents and owners raving π«π. You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well-oiled machine β‘π’.
You lead and inspire your team, and keep everything ticking behind the scenes β while keeping Mamaβs signature energy alive everywhere πΆπ₯.
Hereβs what youβll be responsible for:
Homeowner Journey Maestro ποΈπ
Lead and orchestrate the complete homeowner journey β from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable. π
Legendary Service Champion ππ«
Set and maintain Mama-level service standards through operational procedures that create βthe grandest of feelingsβ. Every interaction, every detail β perfect. πβ¨
Trusted Advisor & Relationship Builder π€π¬
Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful. π
Operations & Excellence Commander π οΈπ‘οΈ
Oversee property operations β maintenance, security, concierge, housekeeping, and amenities β ensuring pristine spaces where residents thrive and feel cared for. ππ’
Collaboration & Integration Ninja πβ‘
Work across teams β Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access β to deliver seamless, integrated experiences. π§©π
Financial & Resource Strategist π°π
Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction. πΌβ¨
Team Leader & Culture Builder π₯π
Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service. ππͺ
Governance & HOA Partner πποΈ
Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony. π€πΏ
Safety & Security Guardian π‘οΈπ¨
Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment. ππ«
Continuous Improvement Driver ππ
Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge. ππ‘
Community & Lifestyle Ambassador ππ
Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections. π₯π‘
Hotel Integration Champion πΆπ
Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints. πβ¨