The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.
What You Will Be Doing:
- Provides all arriving guests with a warm welcome
- Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
- Executes curbside check in
- Keeping Door area and Lobby impeccable at all times
- Utilizing Guest Name in all interactions
- Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
- Assists guests with luggage and secured luggage storage
- Maintains relationships with limousine and cab services
- Escorts guests to their destinations within the hotel
- Assists front office team with check-ins/outs as needed
- Reviews daily reports, group resumes and ensures execution of all special requirements
- Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
- Participates in all colleague briefings and formal communication meetings
- Follows all established standards and procedures set out by the hotel and the department
- Consistently offers professional, engaging and friendly service
- Other duties as assigned