Reporting to the Guest Service Manager Valet, responsibilities and essential job functions include but are not limited to the following:
- Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
- Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
- To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
- Greet all guests and co-workers with a smile and an appropriate hospitality greeting
- Ensure all vehicle keys are clearly identified and stored in a locked location
- Provide the guest with detailed parking fees and clear explanation of valet benefits
- Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
- Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
- When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
- Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
- Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
- Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
- In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
- Able to operate all types of vehicles (manual and regular transmission)