The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, Bengal as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.
What you will be doing:
Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:
- Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
- Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
- Review guest comments, respond to any concerns in a timely and professional fashion
- Ensure that service essentials, steps of service and brand standards are being followed by the team
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
- Support Food and Beverage training as required and follow-up training programs to address any additional needs
- Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
- Ensure that the overall cleanliness and safety of the outlets are maintained
- Develop and maintain close and effective working relationships with all supporting departments
- Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.
- Perform any other duties, tasks, and assignments within your department as required.
- A competitive salary starting at $ 62,000 is offered for this position.