Check guests in and out of the hotel with warm and engaging service
Sophisticated communication skills, both written and verbal
Focus attention on guest needs, remaining calm and courteous at all times
Take responsibility for any guest inquiries and problem solve to resolve any guest issues
Must possess a professional presentation
Must be flexible in terms of working hours, including overnights
Handle cash effectively and accurately
Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service
Promote and recommend the use of the hotel outlets and the spa
Assist in the coordination and blocking of rooms for incoming group and tour arrivals