What you will be doing:
Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group/ special occasions dining needs
- Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
- Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Assist with check-in and check-out queues when there is long waits at the Front Desk, specifically providing prioritized check-in service for ALL members when curbside check-in may not be available
- Personalize pre – arrival communication to VIP ALL members (Gold / Platinum/ Diamond / Limitless) offering Concierge services
- Other duties as assigned
- Hourly pay rate of $27.96 - $31.95