The Valet Parking Supervisor is responsible for the day to day operation of the Valet Parking Office. You will ensure that we are providing the highest levels of service to the hotel guests. This includes maintaining a constant presence of the overall operation of the valet parking office, processing payment transactions for valet usage including cash and credit cards, as well as keeping strict controls and inventory of the vehicles within the garage.
Reporting to the Valet Parking Manager, responsibilities and essential job functions include but are not limited to the following:
- Greet all guests and co-workers with a smile and an appropriate hospitality greeting
- Ensure our guests experience an outstanding sense of arrival and departure
- Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies
- Complete balanced audits at the end of each shift with proper back up including cashier reports; dropping of any cash captured during shift and submit to accounting
- Delegate requested guest car retrievals that occur in person or through Royal Service Manager to appropriate valet attendants in an expedient manner
- Place keys and corresponding valet tickets in appropriate locations within office after valet attendants have parked arriving cars
- Assisting in the training and development of staff in accordance with hotel standards to ensure the highest level of guest service and satisfaction
- Ensure cars that are parked by attendants have been spot checked for damage and all pertinent information has been filled out appropriately on the corresponding valet ticket
- Ensures all Job Task Checklists are completed in a timely manner
- Handle guest complaints and resolve with appropriate action to ensure overall Guest Satisfaction
- Conducts monthly communication meetings with staff, complete with minutes
- Ensures all vehicle keys are clearly identified and stored in a locked location
- Maintain correct inventory of keys and tickets on a shift to shift basis
- Keep an accurate record of daily volume and all Gala Function vehicles
- Will provide the guest with detailed parking charges and provide payment receipt
- Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles
- When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions
- Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
- Responds to emergencies and coordinates with east door staff to ensure emergency vehicle access procedures is in place and adhered to
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to security
- In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness
- To report for duty with a professional appearance and dress to standards
- Maintain adequate staffing levels by cutting/adding shifts whenever possible
- Motivate and engage staff through daily shift meetings and following up with staff for Fairmont Standard compliance through Trust You, LQA Audits and guest feedback
- Administer corrective action and record in appropriate work performance file when staff is not meeting expectations
- Other duties assigned