Oversee overnight front office operations — supervise late check-ins, early check-outs, and ensure smooth guest service during night hours.
Complete night audit duties — reconcile finances, daily revenue, balance PMS reports, and prepare accurate financial summaries for relevant departments.
Maintain security and safety — monitor the property overnight, manage emergencies, and ensure compliance with hotel policies and procedures.
Handle guest needs promptly — manage wake-up calls, newspaper orders, room service, and special requests with professionalism and care.
Support communication and reporting — compile and distribute night reports, update statistics, and communicate key information to morning teams.
Supervise and assist staff — guide night porters and support other departments (Front Office, F&B, Housekeeping) as needed.
Uphold standards and compliance — follow PCI, cash-handling, and liquor-licensing policies, maintaining guest confidentiality and brand standards.