We are seeking a highly motivated and organized Duty Manager to join our dynamic team in Sepang, Malaysia. Reporting to senior management, you will be responsible for ensuring the smooth and efficient operation of our facility during your shift, while maintaining exceptional standards and fostering a positive work environment. This is a pivotal role that requires a decisive, detail-oriented professional who can manage multiple priorities, lead teams effectively, and respond promptly to operational challenges while maintaining our commitment to excellence and customer satisfaction.
- Oversee all operational activities during assigned shifts, ensuring compliance with company policies, procedures, and safety standards
- Lead and supervise team members, providing clear direction, support, and mentorship to maintain high performance and morale
- Monitor facility operations, identify potential issues, and implement timely solutions to prevent disruptions
- Handle guest or client inquiries and concerns with professionalism and empathy, ensuring prompt resolution and positive outcomes
- Manage staff scheduling and roster coordination to ensure adequate coverage and operational efficiency
- Conduct regular inspections of facilities, equipment, and work areas to maintain quality standards and identify maintenance needs
- Prepare accurate incident reports, operational logs, and documentation as required by organizational standards
- Collaborate with cross-functional teams and departments to coordinate activities and support organizational goals
- Respond effectively to emergency situations and crisis management scenarios with composure and decisive action
- Analyze operational metrics and performance data to identify trends and recommend process improvements
- Maintain transparent communication with team members and management regarding operational status and challenges
- Ensure health, safety, and security protocols are consistently followed throughout the facility