Welcoming our late arrival guests and farewell to our early departures.
Ensure the smooth and efficient running of the Hotel鈥檚 overnight operation, maintaining guest satisfaction and the safety and security of the property.
Taking initiative to ensure positive and productive interactions with our customers.
Undertake the daily reconciliation of the Hotel鈥檚 trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
Prepare and distribute relevant reports to relevant departments.
Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
Providing efficient service for guest registration and departure by checking in and out guests as required.
Maximising guest satisfaction as well as the safety and security of the property.
Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.