Duties & Responsibilities
- Prepare for daily arrivals by allocating rooms and checking for any special guest requests.
- Check-In and Check-Out:
- Register and process check-ins for all arrivals, ensuring a smooth experience.
- Update guest information (email, phone number, country code) in the system after check-in.
- Flag “Neopost” status for guests who have not paid their deposit and ensure accounts are fully charged.
- Cashiering Duties:
- Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks.
- Settle accounts upon guests’ departure.
- Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines.
- Provide friendly, courteous service, responding promptly to all guest requests and inquiries.
- Respect guest privacy and confidentiality by not disclosing any personal information.
- Handle walk-in reservations and process call-in reservations outside regular hours.
- Update the Shomoos government system with guest ID and passport information.
- Resolve guest complaints and liaise with relevant departments for immediate follow-up.
- Handle the issuance of guest room key cards, ensuring effective control for security.
- Review the logbook for outstanding tasks and special assignments for the day.
- File daily reception reports and maintain systematic documentation.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and the Rooms Division Manager regarding VIPs and hotel functions.
- Attend briefings, take notes, and follow up on action items.
- Upselling:
- Drive up selling opportunities to enhance guest experiences and increase revenue.
- Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
- Ensure perfect grooming and professionalism at all times.
- Carry out any other reasonable tasks as requested by management.