Dual Site Conference Porter ensures customer satisfaction in the conference function by providing efficient, prompt, trouble free and courteous service, set up, break down of conferences, meetings, conventions, and banquets based on event orders and guest needs. All work is carried out in line with departmental and hotel guidelines, and Novotel and Ibis Styles corporate guidelines and service concepts.
- To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;
- To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
- To be fully conversant with all facilities and services of the Novotel London Bridge and Ibis Styles Southwark
- Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly;
- Sets up function rooms according to event orders, function sheet and/or directions from Conference Manager, keeping comfort and practicality for the guest in mind;
- Monitors lighting, temperature, maintenance and sanitation;
- Contributes to the general upkeeping of function rooms and related public areas;
- Maintains all departmental equipment, storage and work areas properly;
- Ensures proper set-up of all tables for assigned station in accordance with departmental standards;
- Inspects equipment, technical equipment, linen, silver, china and other items
- Covers breakfast/ bar shifts if required during quiet periods