Summary of Responsibilities:
Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Provide a warm, sincere and engaging service that ensures Guests feel valued
- Ensure guest rooms are cleaned to exacting Fairmont standards
- Report any maintenance defects in guestrooms and surrounding areas to Royal Service
- Report ‘out of service’ rooms to Floor Supervisor or housekeeping office
- Treat each and every Guest as a unique individual
- Anticipate Guests’ needs with thoughtful and personal touches
- Resolve Guest problems and never saying “no” without offering an alternative
- Be an ambassador for the Brand, Hotel, Community and Colleagues
- Be guided by Fairmont core values; respect, integrity, teamwork and empowerment
- Clean and stock linen closet at the end of your shift
- Turn in all lost and found items to Security following standard procedure
- Provide night service (refresh rooms in the evening when required)
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
- Perform any other duties, tasks, and assignments within your department as required