We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Guest Agent II. Inspire and create the grandest experience for our guest, clients and colleagues every day. Create cutting edge and high dishes for our food and beverage outlets and banquets. Create for yourself a career and develop within a world class hotel operation. As a Guest Agent II, you will deliver professional and exceptional service to our guests while optimizing occupancy levels and room rates. You will be the first point of luxury hospitality, creating a lasting impression. Additionally, you will assist in resolving guest concerns with professionalism and care. The ideal candidate is self-motivated, enthusiastic, and courteous. Reporting to the Front Office Manager.
Key Responsibilities
- To adhere to core standards of Fairmont Palliser and the Front Office operations
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
- Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and leaders
- To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, ALL members, and large room types
- Arrival duties including friendly and efficient registration of guests by adhering to Hotel policies and ensuring guest satisfaction
- Handle room keys for in house guests, ensuring that the Company鈥檚 security procedures and adhered to
- Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business
- Answering guest inquiries in a timely and accurate manner
- Clear and concise pass-on communication with colleagues and leaders in the department
- Ensuring the safety and well-being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures
- Adhere to the grooming standards, professional and in accordance to the luxury hotel
- Provide guests with superior guest service
- Other duties as assigned