- Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties.
- Attend daily management briefings.
- Execute meetings and events through thorough review of BEO details.
- Review room set-ups for accuracy.
- Plan and co-ordinate event details with kitchen, stewarding and catering.
- Conduct pre & post function briefings and foster effective communication with staff.
- Ensure standards are adhered to through regular quality checks of colleague work.
- Direct staff in maintaining clean, tidy and organized back of house service areas.
- Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded (minimum 40min check in with clients).
- Coordinate on site changes with kitchen and stewarding.
- Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up.
- Coach and counsel line staff during shifts.
- Participate in monthly communication meetings.
- Undertake staff performance reviews.
- Follow disciplinary process to maintain colleague accountability.
- Aid them so they may excel in their positions.
- Ensure that billing of convention items is correct and posted in a timely manner.
- Follow established Billing Procedures.
- Liaise inter-departmentally to ensure that guest’s needs are prioritized.
- Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety.
- Conduct frequent inspections of Banquet facilities and equipment.
Physical Aspects of Position (included but not limited to):
- Frequent standing and walking throughout shift.
- Occasional lifting and carrying up to 50 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending, stairs and ramps.