The FIT & Groups Reservations Agent turns dreams into reality by building strong, proactive relationships with our guests. You are bright, personable, and solutions鈥慺ocused, helping guests seamlessly complete their bookings with us. With in鈥慸epth knowledge of our hotel offerings and Auckland鈥檚 city highlights, you confidently upsell and cross鈥憇ell to create memorable guest experiences. Your loyalty鈥慸riven mindset allows you to quickly identify VIPs and ALL members, tailoring your service to strengthen our relationships with these valued guests..
- Accurately process and input hotel reservations into RESAWEB and Opera, with a focus on individual and group bookings.
- Quote, book, and manage all group reservations in a timely manner, with particular emphasis on Inbound Leisure Groups and MICE bookings.
- Review and maintain guest history records, including merging guest profiles for FIT and Group bookings.
- Maximise revenue through effective upselling during guest interactions.
- Process weekly commissions accurately and on schedule.
- Answer incoming calls promptly with professionalism, warmth, and a welcoming tone.
- Build rapport quickly by introducing yourself and inviting guests to share their requests, questions, or concerns.