Job Overview
Direct, administer and coordinate activities of Laboratory operations in an assigned region. Responsible for
operational Profit & Loss (P&L) and the quality of services delivered. In conjunction with Senior Vice President, Global
Central Labs, other regional general managers, and global functional managers, formulate short and long-term plans,
objectives and policies.
Essential Functions
• Manage operations for Laboratory operations in an assigned region to ensure operational profitability and the
• delivery of quality services to clients.
• Focus on customer satisfaction and ensure activities are put in place to maintain and improve customer satisfaction
• levels. Interact with clients to address clients’ operational issues and ensure satisfaction with services.
• Develop policies, practices and standards to minimize and manage business risk to the Company and customers.
• Develop, monitor and implement regional budgets and pricing programs. Maintain financial oversight of operations in
• assigned regions.
• Assure implementation and operational integration of Global Laboratory goals and objectives in regions as directed by
• senior management.
• Develop and implement region’s strategic and tactical initiatives. Take ownership of strategic initiatives and work with
• functional management to develop implementation plans, including measures to evaluate success.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include training,
• coaching, and mentoring employees; planning, delegating, and directing work; appraising performance and guiding
• professional development; rewarding and disciplining employees; addressing employee relations issues and resolving
• problems. Approve actions for all management / human resource matters.
• In conjunction with Senior Vice President, Global Centrals Labs, other regional managers, and global functional
• managers, assist in formulating effective Global Laboratory strategic goals and objectives.
• Provide support to business development and continued development of a competitive service offering by comparing
• IQVIA Laboratory’s capabilities with the market expectation.
• Manage facility needs and strategic planning for facility expansion.
• May act as site head.
Qualifications
• Bachelor's Degree in Business Administration or science-related field Req
• 10-15 years relevant industry experience
• Knowledge of operational aspects of clinical laboratory service delivery
• Knowledge of regulatory and regional policies and practices in clinical laboratory environment
• Excellent analytical skills to resolve issues in a variety of complex situations
• Excellent verbal and written communication skills with a focus on customer service
• Strong presentation and organizational skills
• Strong negotiating skills
• Strong leadership skills
Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://q2labsolutions.com/careers