Customer Service - Apprentice UK

Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales Who are we?

A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and can have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. 

Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.

We're offering the opportunity to join our Apprenticeship Programme. From day one you will be exposed to making a difference in real life situations, projects and jobs.

We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.

What you will do:

• Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team.
• Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
• Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
• Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
• Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
• Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
• And other related duties, with guidance and training provided.

Working hours: Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.

A-Levels studies or equivalent and school leavers-applicants must be at least 18 years old when the contract starts.

No previous experience needed.

No immigration sponsorship available for this role.

What you´ll need:

• Enthusiastic with a can-do attitude.
• Able to communicate confidently.
• Required to complete the Apprenticeship course with the Basingstoke College of Technology.
• Ability to pay attention to details across multiple network streams.
• Ability to negotiate with customers and colleagues to meet delivery time scales and manage expectations.
• Competent on Excel and Word.
• Ability to organise yourself, prioritise your own workload to meet deadlines.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Own your future. Impact what matters.

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