It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.聽
This role will start as a聽3-month contingent contract, with the possibility of being partnered with our clients in the United States. If selected by the client, the employee will then undergo a聽6-month probationary period聽leading to a potential full-time position.
This opportunity will allow you to聽grow your career聽and gain deeper insights into the industry.
REQUIRED CORE COMPETENCIES聽
A highly proficient communicator in both spoken and written English聽
Strong customer service orientation聽
Excellent problem-solving and analytical skills聽
Strong organizational and time management skills聽聽聽
Ability to function well in a high-paced and at times stressful environment.聽
WHAT YOU WILL DO聽
Responsible for entering orders and handling the end-to-end process until the order reaches the customer.聽
Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.聽
Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.聽
Responsible for working with suppliers and the internal team on order issue resolution when needed.聽
Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.聽
Ensure up-to-date records of customer interactions, transactions, comments, and complaints.聽
Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.聽
Ensure that communication procedures, guidelines, and policies are followed.聽
Ad hoc tasks aligned with those mentioned above.聽
WHAT WE LOOK FOR聽
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.聽聽
Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.聽聽
Language Proficiency: Strong verbal, written, and English communication skills.聽
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.聽聽
Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.聽聽
Industry-Specific Software/Knowledge:聽聽聽
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.聽
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.聽
Customer orientation and the ability to adapt to and respond to diverse types of characters.聽
Familiarize yourself with CRM systems and practices.聽
WHAT WE OFFER聽
Salary Range: Php30,000-Php35,000聽
Industry: Promotional Products 聽
Job Type: Full-time聽
Work Shift: 8:00 AM - 5:00 PM CST (USA)聽
Workdays: Monday through Friday (USA)聽
Benefits of working with us:聽聽
Industry-leading salary packages聽聽
Permanent work-from-home setup聽聽
Company equipment provided聽聽聽
Internet stipends upon regularization聽聽
HMO Coverage聽聽聽聽
PTO credits and service incentive leaves聽聽
Major spring and winter company live events聽聽
Monthly employee appreciation virtual events聽聽
Company-provided career skills training courses聽聽
A company culture focused on your personal and professional growth聽
WHO WE ARE聽
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.聽
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.聽
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!聽
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!聽
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