Home Based Promotional Order Management Specialist

The DCX Client Services - Home-Based Order Management Specialist will handle all aspects of the order entry and order management operation to ensure that client orders and production schedules are aligned to meet delivery dates and to provide an exceptional customer experience to internal and external customers by taking ownership of customer inquiries. This involves setting up the necessary files for order processing, ensuring a seamless and efficient workflow, and completing client orders with a focus on a balance of speed and accuracy.

This role will start as a 3-month contingent contract, with the possibility of being partnered with our clients in the United States. If selected by the client, the employee will then undergo a 6-month probationary period leading to a potential full-time position.

This opportunity will allow you to grow your career and gain deeper insights into the industry.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English

• Strong organizational and time management skills  

• Excellent attention to detail and analytical skills    

• Excellent problem-solving skills

• Ability to prioritize, multitask, be flexible, and meet deadlines

WHAT YOU WILL DO

• Responsible for service delivery planning, organizing, and managing service orders from customers.

• Review order data, correct errors, and generate purchase orders for suppliers.

• Review submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline, and acceptable margin.

• Update orders to allocate quantities shipped to customer locations.

• Document all order-related activities in various systems.

• Provide general day-to-day customer service to clients and vendors.

• Provide customers with information on price information, order status, samples, and completed orders.

• Respond to customer service and order management issues as received to prevent delays and errors in order processing.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. 

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. 

• Language Proficiency:Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills:Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. 

• Industry Specific Software/Knowledge: 

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

• Strong customer service skills and adaptability to different personalities.

• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

• Ability to work in a fast-paced, constantly changing environment and meet tight deadlines.

WHAT WE OFFER

• Salary Range: Php 30,000 - Php 35,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided

• Internet stipends upon regularization 

• HMO Coverage   

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!