Veterinary Technician Medical Staff and Flow Manager - Mobile Veterinary Services

Summary:

Who we are – Community Medicine:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

As the Registered Veterinary Technician Staff and Flow Manager, you’ll be a vital member of our veterinary medical team. The ASPCA’s Mobile Veterinary Services (MVS) program offers high-quality, high-volume spay/neuter (HQHVSN), preventive care and treatment for minor illnesses and injuries. Throughout the day, you’ll be responsible for directing workflow, assisting the veterinarian in administering medical treatments and communicating with clients. You’ll work closely with the management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve.

What you’ll get:

• Work/life balance:

  • paid vacation time to relax

  • paid sick time to heal

  • three paid continuing education days and a CE stipend to keep your skills sharp

  • ten paid holidays to observe

  • plus - paid personal time to celebrate what and when you like

• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)

• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader

• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Compensation:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $44.24 - $46.64 / hour.

This position is eligible for a signing bonus of $1,000 and a retention bonus of $1,000 after one year of service.

Work Schedule and Location:

• This is a full-time position, approximately 10 hours a day, 4 days a week between Monday through Friday. The position requires flexibility to work occasionally beyond the scheduled work day.

• This position is primarily based at the ASPCA Mobile Clinics throughout the Greater LA area, however, the person in this position may be required to report to our South LA Spay/Neuter Clinic. Assignment to a particular mobile clinic is subject to change based on operational needs

Responsibilities:

Responsibilities will include but are not limited to:

Medical/Flow Management

Veterinary Technology:

• Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery

• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs

• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients

• Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients

Floor Management:

• Oversee workflow and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily

• Be a consistent and visible presence to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission

• Ensure staff consistently delivers high-quality patient care and adheres to CM’s standard operating procedures and guidelines

• Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do

• Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach

• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director

• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines

Training:

• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules

• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching

• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration

People Management & Operations

• Serve on the Mobile Leadership Team

• Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback

• Work with the Mobile Leadership Team to achieve daily clinic goals

• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents

• Assist with hiring new staff

• Schedule nursing staff for optimal coverage

• Manage team time and attendance - review time sheets for accuracy, review and approve time off requests according to clinic guidelines

• Facilitate daily huddles to ensure staff have information they need each day

• Meet regularly with the Mobile management team; provide open communication, feedback and solutions when things aren’t working as they should

• Attend required workshops or meetings

• Serve as backup driver based on operational needs to safely drive and park mobile clinics to and from various locations in Los Angeles County 

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

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