Certified Veterinary Technician Medical Staff and Floor Manager

Summary:

As the Certified Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you’ll be a vital member of our veterinary medical team. You’ll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community.

Who we are – Community Medicine

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do

Throughout the day, you’ll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You’ll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve.

This position reports to the Director of the CVC, and has 3 to 7 direct reports.

Where and When You’ll Work

• This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA.

• This is an on-site position at the Community Veterinary Clinic

What you’ll get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $40.39 - $42.79 / hour.

This position is eligible for a signing bonus of $1,000 and a retention bonus of $1,000 after one year of service.

Benefits

• Affordable health coverage,including medical, employer-paid dental, and optional vision coverage as well as employer-paid life and long-term disability insurance.

• Robust professional development opportunities including structured mentorship from experienced veterinarians - we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on. We also provide three paid continuing education days and a CE stipend to keep your skills sharp

• Competitive financial incentives and retirement savingsincluding veterinary state license fee reimbursement and a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

• Flexible time offthat includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. 

For more information on our benefits offerings,visit our website.

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Medical/Floor Management

Veterinary Technology:

• Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery

• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs

• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients

• Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients

Floor Management:

• Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily

• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission

• Ensure staff consistently delivers high-quality patient care and adheres to CM’s standard operating procedures and guidelines

• Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do

• Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach

• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director

• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines

Training:

• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules

• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching

• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration

People Management & Operations

• Serve on the CVC Leadership Team

• Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback

• Work with the CVC Leadership Team to achieve daily clinic goals

• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents

• Assist with hiring new staff

• Schedule nursing staff for optimal coverage

• Manage team time and attendance - review time sheets for accuracy, review and approve time off requests according to clinic guidelines

• Facilitate daily huddles to ensure staff have information they need each day

• Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren’t working as they should

• Attend required workshops or meetings