Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
Weāre a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. Itās intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, weāre scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
Flock Safety is looking for a Billing Specialist, known internally as an Order Management Specialist, to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role.
This role is part of the Case Management department, and will be responsible for the day-to-day internal and external case handlings and escalations in regard to invoice and order questions. You will be a member of the team that drives and owns customer billing operations resolutions.
Key Responsibilities:
You will be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations. You will collaborate with cross functional teams and individuals in executing this responsibility within your assigned segment.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Maintain concise, complete, and accurate case notes and tags to enable management to report on performance and objectives.
Perform customer reconciliations and analysis relating to perceived discrepancies and customer clarity as needed.
Foster strong relationships with internal teams to streamline communication and problem-solving.
Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, collections, and MEC deliverables.
2-5 years of experience in billing operations and/or accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently.
Excellent written and verbal communication skills.
Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members.
Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.
Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment.
Self-motivated and organized, with the ability to work independently, effectively managing and using time through organization and structure.
A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions.
Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers.
Proven experience with Salesforce and Zoom calls is a plus.
Feeling uneasy that you havenāt ticked every box? Thatās okay; weāve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Schedule time with all āKey Peopleā in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you.
Gain an understanding of the workflows relating to cases and escalations. Start to get an understanding of how to investigate and respond to requests.
Gain an understanding of the companyās products and services, customer contractual terms and payment terms.
Learn how to navigate Salesforce Cases and the AR aging in Tesorio.
The First 60 Days
Be comfortable with working through your case queue.
Start gaining an understanding of your customerās needs.
Be able to walk through your aging and explain what is going on with customers and their invoices.
Be able to answer most questions that come into your case queue.
Start answering more customer questions by email and phone call in regards to invoices and concerns.
90 Days & Beyond
Thorough understanding of billing and collections issues on all your customer accounts.
Solid working relationships formed with TSMs and CSMs on all your customer accounts.
Ability to provide timing of collections on all your accounts.
Collections notes are current and accurate.
By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary.
Understand the invoice and collection process. Work to hit SLAs and collections goals.
Weāre building the impossible, together. To drive innovation through in-person collaboration, weāre prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
The salary range for this role is $52,000 - $70,000, as well as Flock Safety stock options. Where you fall within the compensation range is based on how well you demonstrate the competencies required for the role, along with years of directly related experience. Due to typically reserving the upper half of our compensation bands for internal growth, you can expect a starting compensation around the midpoint of the posted salary band. During the first interview with one of our recruiters, they can further clarify the exact starting salary.
š“Flexible PTO: We seriously mean it, plus 11 company holidays.
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šŖFamily Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
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