Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
Flock is entering a new phase of scale. As our product footprint expands across web and mobile and our customer base broadens across public and private sectors, our tools support users with very different workflows, environments, and responsibilities. From office-based analysts to field-based professionals, customers rely on Flock to make fast, confident decisions. Meeting these diverse needs requires a cohesive, intuitive, and user-centered product experience.
We’re hiring a Senior Manager of Product Design to elevate usability, consistency, and design quality across our product suite while strengthening the partnership between Product, Engineering, and Design. This leader will bring clarity where complexity exists, champion user-centered thinking, and establish the practices that allow a high-performing design team to move quickly and thoughtfully.
In this role, you will:
Level up the quality of design in our product and the craft of our design team
Shape a design vision grounded in customer insights and data, focusing on the product experiences where design can drive the greatest impact
Mentor and empower a team of 9 designers as a hands-on player-coach who deeply understands users, workflows, and product details
Strengthen alignment across Product and Engineering to solve meaningful problems for our customers
Right-size design systems, processes, and rituals for hyper-growth, ensuring we balance speed with quality
Ensure an understanding of the underlying models and primitives that enable great UX to be built on top
Improve usability and consistency across web and mobile experiences
If you're excited by the opportunity to shape the user experience of mission-driven, multi-modal software used in real-world operational environments, this role is for you.
8+ years of product design experience, with deep expertise designing across multiple platforms, especially web applications
Proven leadership experience managing and developing product designers in a player-coach capacity, ideally in a high-growth environment
Strong UX foundation and expertise across the core design disciplines:
Defining core primitives, information architecture, interaction design, and user interface design, with the ability to evaluate and elevate the quality of each
Strong design craft and product intuition, able to translate complex user needs into simple, effective solutions
Exceptional cross-functional communication skills, with the ability to influence and align stakeholders at every level
Comfort operating with ambiguity and driving clarity in fast-paced, high-growth settings
Wired to build with time-to-value for the customer in mind.
Experience designing for B2B SaaS products used across varied user contexts and technical comfort levels
Champion user-centered design across prototyping, journey mapping, system design, and interface design
Build and evolve the design team’s culture, principles, vision, and shared language
Establish and maintain design processes and rituals that enable high-quality work at high velocity
Strengthen relationships with Product, Engineering, and customer-facing teams to ensure we’re solving the right problems and delivering intuitive, impactful experiences
Lead a data-informed design practice – partnering with Product Analytics and cross-functional teams to define, track, and interpret UX health indicators — using insights to guide design decisions and measure impact
Serve as a hands-on player-coach, engaging in discovery, testing, validation, and iterative loops with the Design team, as well as Product and Engineering
Lead cross-functional initiatives that strengthen our experience quality, such as accessibility (WCAG), usability and interaction standards, and shared patterns across products.
Feeling uneasy that you haven’t ticked every box? That’s okay — research shows candidates from underrepresented backgrounds often hesitate to apply unless they meet every qualification. If this role excites you, we encourage you to apply.
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
Build strong relationships with designers, product managers, engineering partners, and customer-facing teams
Develop a deep understanding of Flock’s product ecosystem, users, workflows, and the contexts in which our products are used
Spend time listening to customers and users — through shadowing support calls, ride-alongs with customer-facing teams, and observing real workflows — to build firsthand empathy for how our products are used in practice
Review design operations, rituals, and execution patterns to understand current velocity and quality.
Begin an initial audit of critical product areas to identify the highest-ROI opportunities for design quality or consistency improvement
Familiarize yourself with accessibility expectations and Flock’s current WCAG posture
Provide coaching, feedback, and day-to-day support to designers to strengthen their craft and impact
Collaborate with Product and Engineering to refine or right-size design workflows, rituals, and cross-functional touchpoints
Work with Product Analytics and customer-facing teams to understand the current state of UX health indicators and begin establishing baseline metrics
Conduct deeper engagements with users and customers — participating in research sessions, customer conversations, and real-field usage observations to validate assumptions and better understand critical workflows
Identify opportunities to improve accessibility across the product suite and partner cross-functionally on a practical plan to move WCAG compliance forward
Deepen the initial product audit into a clear perspective on where design can improve usability, quality, or customer outcomes. Begin working with the team to make measured, incremental improvements in high-impact areas.
Strengthen UX research and discovery practices, integrating user insights more deeply into product planning
Deliver a prioritized set of recommendations for where design can drive improvements to velocity, quality, or practice maturity
Establish ongoing tracking of UX health indicators and integrate them into team rituals and decision-making
Own cross-functional initiatives that impact user experience (e.g., accessibility, UX standards)
Flock%20safety
https://flock%20safety.com